The restoration industry can be downright dirty. We never know what might happen at the beginning of every day, but we hope for the best and prepare for the worst. When we hire new team members, especially restoration technicians, we use the interview time to talk about the good, the bad and the ugly side of our industry. We even joke about the steel-toe rubber boots that are issued to new employees on day 1: “these are your poop boots!” It doesn’t take long for us to figure out if someone is only in it for the money or if they’re working for a higher purpose.
We do things a little differently at PHC Restoration. We don’t poach from other restoration companies, and we don’t get excited when we receive an application stating that someone has certifications and previous experience. Over the years, we’ve found that just about anyone can be trained to restore a property damaged by fire, water, storms and mold. Unfortunately, we’ve found that not just anyone has the values, heart, drive and passion for helping others that’s required to service our clients in a way they deserve. Some would call that having a “servant’s heart.” We call it our Commitment to Compassion.©
To not only survive, but to also succeed in the restoration industry, you have to believe that you’re doing this work because it’s a calling, not because it’s just a J-O-B. You have to believe you were put on this earth to help people. We are a purpose driven company. Our purpose, and our mission, is to make a positive impact on our team, our customers, and our community.
What does this mean for our customers? A home is a sacred place. It’s a house filled with love and memories. When fire or water damage occurs, it’s a stressful experience. There’s a lot of unknowns to deal with, and maintaining a sense of normalcy is almost impossible. If you’re dealing with a disaster, who do you want in your home? Choose a restorer you can trust with a team that lives by core values. Choose the technicians that are driven to work and serve with compassion. Chose PHC Restoration.