Water Damage Restoration and Repair
Water damage can strike unexpectedly, leaving property owners overwhelmed and unsure of where to turn. Acting swiftly when your home or business is impacted by water damage is crucial to minimize loss and restore your property to its pre-damage condition. PHC Restoration understands the urgency of these situations, which is why we offer 24/7 emergency response services. Our team is equipped with the expertise to handle a wide range of water damage scenarios, ensuring a prompt and effective restoration process.
With more than 50 years of experience in North Carolina water damage restoration and IICRC certification, we have the knowledge and skills required to address even the most challenging water damage situations. Trust PHC Restoration to be your partner in recovery, providing compassionate and professional service every step of the way.
The Water Damage Restoration Process
1. Inspection and Assessment
We start with a comprehensive inspection using advanced moisture detection equipment, identifying every affected area, including damage that isn’t visible. This assessment pinpoints the water source and shapes your full restoration plan.
2. Water Removal & Extraction
High-powered extraction equipment removes standing water fast, since water damage escalates by the hour. We also handle selective demolition of non-salvageable materials to reduce the risk of secondary damage.
3. Dehumidification & Structural Drying
Industrial-grade dehumidifiers and air movers target hidden moisture in walls, floors, and furniture. Fast, thorough drying is also the best defense against mold taking hold in the days after a water loss.
4. Restoration to Pre-Loss Condition
Once your property is fully dry, our team repairs and rebuilds damaged walls, floors, and ceilings using high-quality materials and industry-best practices, restoring your space to its pre-loss condition.
Before and After Water Damage Repair
Common Causes of Water Damage
Broken plumbing, appliance malfunctions, roof leaks, and wet weather events are common causes of water damage emergencies in Central North Carolina. Our water damage restoration specialists at PHC can help mitigate the damage to your property and get the recovery process started quickly – whether you’re in Cary, Fuquay-Varina, Sanford, Apex, or Lillington and the surrounding Triangle communities.
Plumbing Leaks and Burst Pipes
A sudden plumbing leak might seem harmless at first, but over time, it can lead to significant water damage behind walls, under floors, and in ceilings if not addressed promptly. When pipes burst due to freezing temperatures, corrosion, or high water pressure, they can release gallons of water in minutes, flooding your home or business. Quick action is essential to prevent structural damage and mold growth.
Storm and Flood Damage
Severe weather events with heavy rain can quickly overwhelm your property’s drainage systems, leading to extensive water damage. Rising water can seep into walls, flooring, and foundations, weakening the structure and creating long-term issues if not addressed properly with hurricane damage restoration or flood damage restoration services. Professional water extraction and drying will prevent lingering moisture and mold problems.
Sewage Backups and Overflows
Sewage backups pose a serious health risk due to harmful bacteria and contaminants present in the water. Whether caused by a clogged drain, damaged sewer line, or heavy rainfall overwhelming the system, a sewage backup requires immediate attention. Professional cleanup ensures that hazardous waste is safely removed and your property is thoroughly disinfected to restore a safe environment. PHC Restoration also offers biohazard cleanup for these tricky situations.
Appliance Malfunctions
Household appliances can cause unexpected water damage when they leak or malfunction. A failing water heater, washing machine, or dishwasher can release large amounts of water, often going unnoticed until significant damage has occurred. Regular maintenance and prompt repairs can help prevent costly water-related issues in your home or business.
Why Choose PHC Restoration For Water Damage Repair?
PHC Restoration is Central North Carolina’s top property damage restoration company, based in Lillington and serving Cary, Fuquay-Varina, Sanford, Apex, Holly Springs, and beyond.
As a second-generation family business, PHC Restoration is built on more than just repairing damage—we’re dedicated to restoring lives. Every project we take on is an opportunity to make a meaningful impact, helping families and businesses recover while strengthening the community we proudly serve.
24/7 Emergency Response
Our emergency response line is open 24/7 because water damage to your home or business can happen any time, day or night. We respond quickly to assess the situation then begin water damage cleanup and mitigation steps to prevent further damage to your property.
Certified and Experienced Team
PHC is IICRC-certified, guaranteeing a top-quality restoration experience. And even though we have one of the most highly trained and certified teams of water damage restoration professionals in the state, our technicians still undergo weekly training on safety, industry-leading equipment, and technical topics to provide you with the very best water restoration services.
Advanced Equipment and Technologies
We use state-of-the-art tools for fast and efficient water removal to protect your property from secondary damage and potential health hazards. With continuing education we stay up-to-date on emerging technologies that will enhance our professional restoration services.
Trusted in the Community
PHC Restoration is locally owned and operated! From Apex to Fuquay-Varina to Cary to Raleigh, our testimonials speak for themselves.
Some of our certifications:
- Water Loss Specialist #133 (Josh Smith)
- Certified Mold Professional #36 (Josh Smith)
- Certified Restorer #578 (Josh Smith)
- Certified Restorer #577 (Katie Smith)
- Contents Loss Specialist #24 (Josh Smith)
- IICRC Certified Firm
- Master Water Restorer
- Journeyman Water Restorer
- Applied Structural Drying
- Applied Microbial Remediation Technician
- Water Damage Restoration Technician
- Carpet Repair and Reinstallation
 |
 |
 |
 |
 |
 |
 |
 |
Water Damage Restoration and Repair FAQs
What is water damage restoration?
Water damage restoration involves drying building materials and personal contents affected by water through methods such as extraction, demolition, dehumidification, and air movement then reconstructing impacted areas of the property as needed.
What is the typical cost for water damage restoration?
The cost depends on the type and extent of damage, the materials affected, and the category of water involved. Every project is different, which is why PHC provides a detailed on-site assessment and documentation before any work begins. Learn more about what factors affect the cost of restoration.
How to hire a water damage restoration service?
It’s a good idea to already be familiar with a trusted water damage restoration company in your area before a water emergency. Ask your insurance agent for referrals. Research those companies online and look for real photos of their team and their job sites. Read their Google reviews and customer testimonials. Check iicrc.org to find out what certifications they hold. For larger-scope rebuild work, check North Carolina’s General Contractor Licensing Board to verify the company holds a valid General Contractor’s license.
How long does water damage take to dry out?
On average, drying equipment needs to run for 3-5 days to achieve dry standards. Then you can begin the next phase of the restoration process.
What should I do immediately after water damage?
If you have an active leak, turn the water off if possible. If you are unable to turn off the water at the source of the leak, turn off the main valve. Then, call an experienced property damage restoration company to perform extraction, selective demolition, and drying. If you are filing a claim with your insurance company, notify your agent. PHC provides documentation and photos for your claim.
Where does PHC Restoration offer their water damage restoration services?
PHC serves customers throughout North Carolina’s Research Triangle, including Lillington, Cary, Fuquay-Varina, Sanford, Apex, Holly Springs, Raleigh, and the surrounding communities.
Who does PHC Restoration offer their water damage restoration services to?
We service residential and commercial customers and specialize in helping homeowners, property managers, and education properties.
What services does PHC Restoration provide for water damage restoration?
Inspection and Assessment
Water Removal and Extraction
Dehumidification
Structural Drying
Flood Damage Repair
Mold Remediation
Odor Abatement
Repair and Restoration to Pre-loss Condition
What other restoration services does PHC offer?
Service Areas
PHC Restoration services many cities and counties in Central North Carolina including:
- Lillington, NC
- Apex, NC
- Cary, NC
- Raleigh, NC
- Sanford, NC
- Broadway, NC
- Fayetteville, NC
- Chatham County
- Harnett County
- Moore County
- Cumberland County
- Johnston County
- Wake County
- Durham County
- Lee County
Don’t see your city or county listed? Give us a call, we may still be able to help!
Service Areas
Reviews
This is the 5th time we’ve used PHC and we have always had an outstanding experience. PHC is our go to when we have issues that need immediate repair. They always come out the same day and are professional and pleasant. Andrew, Josh and Ray were outstanding and it is so appreciated! 10/10 Recommend!
Thank you to you and your wonderful staff of experts for helping me. My home had an active water leak and your team’s fast response, smarts, and professionalism fixed the problem with ease and great calmness. A harried situation felt much less stressful from start through billing. Your company will be warmly and eagerly referred. As well, I would like to say that on the last day of work, I again noticed your company’s tagline “Commitment to Compassion” on your work truck…your team, all of them, fully exude those words. They went above and beyond and I am very, truly grateful for their excellence and compassion.
We had a great experience having our water damage mitigated and repaired. PHC came out quickly to assess what needed to be done and walked us through every step. They helped us understand the process from beginning to end. Andrew, Toby, and Jeremy were class acts and were wonderful to work with. We are very happy with the results and, though we hope we never need it again, would definitely call PHC for any future incidents.
Very great company to work with. We were impressed with how patient and helpful they from the very first step. We really like the folks that came out to help with the demo/emergency part from the start (Becca, Eric & Josh). They were engaged with my child who really wanted to be involved/know all the things. They even gave her a “construction kit” that was just a great touch!! Our PM was super communicable and was great to work with.
PHC is expertise mixed with outstanding customer service which made the difference for us. Thank you to your team for impeccable repair with treatment, demolition, and rebuild on our pantry. Andrew, Jeremy, Tobe, Eddie, and Sarah are gems to work with. From Andrew’s technical expertise with water damage and mold restoration to Jeremy and team’s careful execution of demolition, Tobe’e expertise with the details of reconstruction, and Sarah who was priceless with walking us through the process too. This was a nightmare for us; however, your kindness made this a seamless process, and we now have our pantry back in order. I would recommend PHC to anyone who needs your services. You are simply the BEST!!!!! THANK YOU!
Email PHC
Have a Question?
PHC Restoration is here to help. Give us a call!
Water Damage Restoration News
Restoration Company vs. General Contractor: Which Do You Need After Fire or Water Damage?
If your home has active fire or water damage right now, you need to call a restoration company first. A general contractor comes in later, once the mitigation work is finished and only the rebuild remains. Confusion between these two types of contractors is common....
How Much Does Restoration Cost?
If you're searching for restoration services cost information, you're likely standing in a damaged room right now, trying to decide whether this is something you handle yourself or something you call in a professional for. Restoration costs vary enormously depending...
Raleigh Storm Damage Statistics: A Wake County Risk Breakdown
In April 2011, a single storm system produced 32 tornadoes across North Carolina in one day. While that outbreak was extraordinary, it was not anomalous. Raleigh and Wake County sit at the intersection of competing weather systems that make severe storms a recurring...
Burst Pipes in Raleigh Winters: Prevention Tips and Emergency Restoration Steps
Raleigh winters are mostly forgiving, with mild days in the 40s and 50s, the occasional light frost, and rarely the kind of sustained cold that puts pipes at serious risk. But "mostly forgiving" isn't the same as "safe," and the burst pipes Raleigh homeowners...
Tips to Prevent Water Damage at Home
Water damage is the leading cause of property insurance claims in the United States. From small leaks to major floods, water intrusion can wreak havoc on your home’s structure, finishes, and personal belongings. The good news? Most water damage can be prevented with...
Your Right To Choose Your Contractor, And How To Choose Wisely
When disaster strikes your home or business—whether from water, fire, mold, or storms—you need a trusted, qualified property damage restoration contractor. But in the chaos of an emergency, many North Carolina homeowners feel pressured to go with the contractor...
