Flood Damage Restoration

Serving residential and commercial customers in Raleigh, Lillington, Fuquay-Varina, Holly Springs, Apex, Sanford, North Carolina, and the surrounding areas.

During hurricane season or periods of unusually high amounts of rainfall, flood damage may occur from rising groundwater. Flooding in the basement or crawlspace is the most common type of residential flood damage. When you need flood water damage restoration services, call the experienced experts at PHC Restoration at 910-814-2502. We’re here for you 24/7!

Flood Restoration Is Essential

Flood water damage can occur in homes and businesses that are built below grade or in low-lying areas. In areas with a history of poor water drainage, flood damage occurs more often. Based on our first-hand experience, flood damage can come from broken utility lines such as public water and sewer lines. Plumbing leaks, burst pipes, appliance malfunctions, or even gas leaks can also lead to flood and water damage. Having excess water, or standing water, in your home can lead to a number of immediate and long-term issues including structural damage to your home or business and mold growth that can impact your health.

Regardless of where the damage originates from, quick flood restoration reduces the amount of damage that can occur to your home or business.

Protect Your Home from Flood Damage

Flood damage coverage varies among insurance companies. Your policy may or may not cover all of the water damage restoration work that you need. Drawing on our 50 years of experience, flood damage resulting from exterior water intrusion will not be covered by most insurance policies. The only way to know the extent of your flood insurance coverage is to call your insurance carrier.

Waiting for an insurance coverage determination can take some time. While you wait, there is a lot you can do to prevent further damage after a flood event occurs. The first thing to do when you have a flood is to call a reputable damage restoration company. The expert water damage technicians at PHC are experienced in flood damage cleanup and can quickly respond to your emergency.

Flood Cleanup Tips

From our experience, here are some flood cleanup steps that you can take before the restoration services begin:  

  • Assess the safety of the situation. Safely determine the depth of water or the amount of water coming in, and any potential electrical threats. Use caution! Walking through flooded areas can be hazardous.
  • If it’s safe to walk through the area, move any valuable items that are threatened by impending flood waters to a safe location.
  • Try to stop the water from coming in by using sandbags or weighted materials to slow the in-flow of water.
  • Move items off the floor, especially porous materials that could easily be damaged by flood waters.
  • Take lots of pictures! If you want to pursue reimbursement from the insurance company you’ll need documentation for your insurance company. Remember to take pictures of the source (interior and exterior) and of any damaged items in the flooded area.

Flood Damage Expertise

PHC Restoration provides unmatched professional flood restoration services throughout Raleigh and Lillington. Our certified water damage technicians are trained weekly on safety and technical topics by the only person in North Carolina to hold four Restoration Industry Association advanced designations: our experienced Restoration Technical Director.

Some of our certifications:

  • Water Loss Specialist #133 (Josh Smith)
  • Certified Mold Professional #36 (Josh Smith)
  • Certified Restorer #578 (Josh Smith)
  • Certified Restorer #577 (Katie Smith)
  • Contents Loss Specialist #24 (Josh Smith)
  • IICRC Certified Firm
  • Master Water Restorer
  • Journeyman Water Restorer
  • Applied Structural Drying
  • Applied Microbial Remediation Technician
  • Water Damage Restoration Technician
  • Carpet Repair and Reinstallation

Service Areas

PHC Restoration proudly offers water damage restoration and repair services in Raleigh, Lillington, Nort Carolina, and the surrounding areas. The sooner you call, the sooner we can get to work repairing flood damage at your home or business.





Flood Damage Restoration FAQs

Will my home insurance policy cover the flood damage restoration?

Typically, when groundwater enters a structure from the outside, it is not covered by homeowners insurance. The best way to know what your policy covers is to speak to your insurance agent. Learn More

How long will this water restoration process take?
Flood damage restoration timelines vary based on the amount of square footage affected and the severity of damage. A basement with water intrusion from heavy rainwater can be restored much faster than an entire home that sustains catastrophic flooding during a hurricane that requires extensive demolition and repairs.
Is your water cleanup company certified?
Yes, our company has obtained certifications from the Institute of Inspection, Cleaning, and Restoration Certificaiton in the following domains: Applied Microbial Remediation, Odor Control, Fire and Smoke Damage Restoration, Water Damage Restoration, Carpet Cleaning, Carpet Repair and Reinstallation, Applied Structural Drying, Health and Safety, Trauma and Crime Scene Cleaning, Upholstery and Fabric Cleaning, and House Cleaning.
How much does flood damage cleanup cost?
The cost of flood damage restoration services varies based on the amount of square footage affected and the severity of damage. A basement with water intrusion from heavy rainwater will cost less to restore than an entire home that sustains catastrophic flooding during a hurricane.
Some of my furniture got wet. Can it be salvaged?
Solid wood furniture can usually be dried and restored to its pre-loss condition.

Service Areas


We came in on a Monday to half of our office being flooded with at least a couple of inches of water. PHC Restoration was on site within an hour of calling Josh with this emergency. The entire staff was professional, friendly, and very efficient! I would like to specifically give a shout out to Ray, Kenny, Eric, Jeff, and Doyle who were there everyday working hard to get us back up and running. We were very impressed with the quality of work and professionalism shown to us by PHC Restoration!

Jessica Compeau, Apex, NC

PHC completed restoration and repair of a bathroom that had a pipe burst and ruin the entire bathroom. They came out the same day it happened to begin the drying process and accommodated a lot of necessary changes to not only repair but improve the bathroom design. Jeremy was the project manager and he is so nice and responsive and easy to work with. Toby did a lot of the electrical and carpentry work and he is super professional and is a true craftsman. I really appreciate everyone’s hard work in getting my bathroom looking so beautiful!

Heidi Wilkerson, Raleigh, NC

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Have a Question?

PHC Restoration is here to help. Give us a call!

Flood Damage Restoration Blog

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Harnett County Health Department Waterline Break

On Saturday, April 28, 2012 the Harnett County Health Department had a major waterline break, which resulted in approximately 80% of the first floor being flooded. Currently cleanup efforts are underway. Plans are to provide a temporary mobile unit later this week which will provide access to health services. However, for today Monday, April 30, 2012 the Harnett County Health Department is closed.

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