Hurricane Florence: Restoration FAQ

As we prepare for Hurricane Florence to make landfall, we want to explain how PHC prepares for and responds to hurricanes.  This week, we are fueling our fleet, stocking up on water, Gatorade and nabs for our team, preparing paper processes for everything that we do digitally, attending to payroll and vendor payments ahead of schedule, and making sure our current job sites are secure and our customers know what to expect from us in the next two weeks.

Hurricane Matthew taught us that we can never depend on having the luxury of landlines, cell phones, internet and CRM software.  Our backups need backups. On Thursday afternoon, our 4 landlines will be forwarded to the cell phones of our CEO, Technical Director, Operations Manager and Restoration Project Manager.  On Friday, for the safety of our team, we will not be at work. We are going to spend that time with our loved ones while we can, because we will hit the ground running bright and early Saturday morning.  As soon as we begin to receive calls for emergency response, we will triage those calls, just as an Emergency Room uses triage to prioritize patients. Then, we get to work!

FAQ

How can you reach us?

  • 910-814-2502
  • 910-814-0670
  • 910-893-2028
  • 910-893-8220
  • 919-834-6523

What type of calls will we be responding to?  Here’s the priority list:

  • Trees on (or through) roofs – tree removal, board up and tarping
  • Water Intrusion
    • Flooded basements
    • Commercial properties with damage from flooded parking lots/streets
    • Water coming in from the ground level
    • Structural roof damage (i.e. roof lifted by wind, not blown back shingles)
  • Sump pump failures
  • Flooded crawl spaces – pump out and dry

What other factors determine priority?

  • Safety – are the roads impassable?  Can our team get there and back safely?
  • Severity of damage
  • Location – do we already have crews working in that area?
  • Availability of fuel
  • Time sensitivity (i.e. a business that needs to be up and running quickly)
  • Will there be insurance coverage?
  • If there’s not insurance coverage, is the customer able to pay half up front and the remainder at completion?

What kind of work do we not do?

  • Minor roof leaks or shingle replacement
  • Water stains on drywall ceiling due to roof leaks

What can you expect if you call us?

  • You’ll be placed on our response list.  We may not be able to guarantee our response day or time, but you can expect us to keep you up to date on approximate ETA
  • We’ll ask you to text us a picture of the damage
  • If your damage is not covered by insurance, we will write you a quote for emergency services, give you a Do Not Exceed amount, obtain your signature on a Work Service Agreement and collect half of the payment up front.
  • If you do not have power restored and you have water damage, we will evaluate your property, extract standing water with a truck-mount extractor, and then return once power is restored to place drying equipment.

On a final note, we see instances where customers will call 3-5 different restoration companies and give the job to the first one that shows up.  We urge you to do your homework. Choose a company you feel comfortable with and ask around for recommendations. Our first responders can show you copies of our Unlimited North Carolina General Contractors License and proof of our General Liability and Workers Compensation coverage.  Reputable restorers will be busy and a wait time should be expected. We want you to have a positive experience. If you need guidance, give us a call. If we can’t help you, we’ll try to point you in the right direction. In the meantime, be prepared and be safe!