Competition in the Restoration Industry has grown exponentially over the last 10 years. From start-up companies to national franchises moving into the area, home and business owners now have more options to choose from when selecting the restoration company to take care of their disaster needs. But how do you decide who to hire to complete your fire or water damage restoration needs? Do you select the first company who shows up at your house or the company that an agent or adjuster tells you to use? It isn’t always an easy choice because this is your house or business and you want to make sure everything is repaired correctly and in a timely manner. So, how do you decide?
In a recent cover story article in the Cleaning & Restoration magazine, Patricia L Harman, editor-in-chief of C&R Magazine, offers some advice. Contractors from construction related fields often think it is easy to jump into the restoration industry especially in times of disasters or when the housing demand is down. They are very qualified in building or re-building the structure, but often do not know the science behind making sure the structure is dried appropriately in cases of water damage or that the smoke odor is properly removed in cases of fire. They also are not as familiar with the insurance side of the industry. They aren’t aware of how long it sometimes takes to receive payment on a restoration job nor are they aware of policy coverages, deductibles or estimating software insurance companies use. The article also addresses the value of certifications held by the restoration company. Is the company itself certified? Are the technicians certified? Does any of the staff possess advanced certifications?
It is important to research. Companies can be recommended, but take a few minutes to ask questions to the restoration professional, read through their literature or take a look at their website. Making the right decision for you will help reduce some of the stress you are under following fire, water or storm damage to your property.
**Harman, Patricia L. “Blown Away: The Aftermath of Superstorm Sandy.” Cleaning & Restoration March/April 2013: 10-19. Print.