24/7 Flood Damage Repair

Flood Damage Restoration

During hurricane season or periods of unusually high amounts of rainfall, water can penetrate a home or business from the outside. Basement floods are the most common types of flood damage losses. Homes and businesses that are built below grade or in low lying areas are also susceptible to flood damage, especially in areas with a history of poor drainage. Sometimes, flood damage can come from broken utility lines such as public water and sewer lines.

Is Flood Damage Covered by Insurance?

Typically, flood damage resulting from exterior water intrusion will not be covered by most homeowner’s or business insurance policies. The only way to know if your damage is covered is to call your insurance carrier. However, you still need to prevent further damage from occurring in the property while you wait for a coverage determination. The first thing to do when you have a flood is to call a damage restoration company. The experts at PHC are experienced in flood damage cleanup and can quickly respond to your emergency.

Here’s what you can do before restoration begins:

  • Assess the safety of the situation. Based on the depth of water or the amount of water coming in, and any potential electrical threats, use best judgment as to whether you should walk through the flooded area.
  • Take lots of pictures! If you want to pursue reimbursement from the insurance company or if utility crews caused the damage, you’ll need documentation for the insurance company. Remember to take pictures of the source (interior and exterior) and of any damaged items in the flooded area.
  • If it’s safe to walk through the area, move any valuable items that are threatened by impending flood waters to a safe location.
  • Try to stop the water from coming in or use sandbags or weighted materials to slow the amount of water coming into the building.
  • Move items off the floor, especially porous materials that could easily be damaged by flood waters.


PHC Restoration’s technical abilities are unmatched in the Raleigh and Fayetteville markets. Our certified technicians are trained every Tuesday on safety and technical topics by our Technical Director, who is the only person in North Carolina to hold three of the Restoration Industry Association’s advanced designations.

Some of our certifications:

  • Water Loss Specialist #133 (Josh Smith)
  • Certified Mold Professional #36 (Josh Smith)
  • Certified Restorer #578 (Josh Smith)
  • Certified Restorer #577 (Katie Smith)
  • IICRC Certified Firm
  • Master Water Restorer
  • Journeyman Water Restorer
  • Applied Structural Drying
  • Applied Microbial Remediation Technician
  • Water Damage Restoration Technician
  • Carpet Repair and Reinstallation

Service Areas

PHC Restoration proudly offers water damage restoration and repair services in Raleigh, Lillington, Fayetteville and the surrounding areas.