COVID-19 UPDATE: PHC Restoration is OPEN.

Josh and Katie are the best! A company that really cares about their customers and the job they do for you! The employees are just as professional. PHC has put my life back on track twice. Once in 2013 after a house fire and again in 2019 with a flooded basement. Both times PHC left me smiling! 

M. Page

Your #1 Choice for Fire Damage Restoration

PHC Restoration knows that when you need emergency services, time is of the essence. We have trained water restoration technicians on call 24 hours a day, 7 days a week.

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Customer First

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Family Owned

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5 Star Google Reviews

Your #1 Choice for Fire Damage Restoration

PHC Restoration knows that when you need emergency services, time is of the essence. We have trained water restoration technicians on call 24 hours a day, 7 days a week.

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Customer First

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Family Owned

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5 Star Google Reviews

Josh and Katie are the best! A company that really cares about their customers and the job they do for you! The employees are just as professional. PHC has put my life back on track twice. Once in 2013 after a house fire and again in 2019 with a flooded basement. Both times PHC left me smiling! 

M. Page

Expect to reach a Project Manager 24/7/365 by calling 910-814-2502. For damage that has just occured, a response team will be on your property as soon as possible. Many times we arrive on scene in less than an hour!

Fire & Smoke Damage Restoration

A fire in your home or business can leave behind smoke, odor, water, and other extinguishing agents. Our certified staff understands the extensive restoration process needed to bring your property back to its original condition. Because we know how stressful emergencies are, PHC Restoration is available for you 24/7/365 for board-ups and emergency services.

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Our Process & Expertise

PHC Restoration’s certified technicians are the industry leaders in full-service fire and water damage restoration. We conduct weekly training on the most current safety guidelines and advanced restoration techniques in our industry, and our Technical Director is the only person in North Carolina to hold three of the Restoration Industry Association’s advanced designations. We’ve been in the industry for 50 years, and we have the expertise to handle any size job in your home or business.

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Assess

Not only does a fire leave charred remnants, but extinguishing a fire can leave dangerous chemicals in your home as well as smoke odor and soot. During our assessment of the damage, we’ll inspect all parts of the building as well as check the structural integrity. We will then identify contents that can be cleaned, restored, and deodorized.  

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Protect

The amount of damage will determine if restoration of existing material is possible or if demolition is the safest path. Before demolition begins, we protect adjacent areas to ensure we don’t cause any further damage to your property. We will inventory, protect, and pack up your belongings and move them to our warehouse for safekeeping during the process.

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Process

Once you sign the Work Service Agreement, our Estimator will write a detailed repair estimate to send to your insurance company for approval. An invoice for emergency services and detailed documentation supporting the invoice will also be sent to your insurance adjuster. When you give us the green light, we will begin work to return you back to your home or business as quickly as possible.

certifications

  • Certified Restorer #577 (Katie Smith)
  • Certified Restorer #578 (Josh Smith)
  • Water Loss Specialist #133 (Josh Smith)
  • Certified Mold Professional #36 (Josh Smith)
  • IICRC Certified Firm
  • Master Water Restorer
  • Journeyman Water Restorer
  • Applied Structural Drying
  • Applied Microbial Remediation Technician
  • Water Damage Restoration Technician
  • Carpet Repair and Reinstallation

Customer Satisfaction

 

You can tell a lot about a company by their employees. Jeremy, Toby, Jeff and Tina were so good and conscientious of everything they did. Their work ethic surpasses any I’ve seen in a long time. PHC is a wonderful company that puts their client’s best interest first.

 

B. Gregory

Jeremy was our Project Manager. He, and all the ladies and gentlemen who work with him, were of the highest caliber humans and tradesmen. They were here within 90 minutes after I flooded our house and worked tirelessly through the COVID craziness.  I can’t recommend them highly enough!

W. Bland

PHC Restoration was a saving grace in a tough and stressful time. While away from home, PHC handled an unexpected incident with timeliness, professionalism and most importantly – care. I really felt like my interest was their utmost priority. Would recommend to a friend.

T. West

After making contact with PHC I have felt well cared for! Always quick to respond to my questions. All of the many crews that came to help were professional and knowledgeable.

R. Allman

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