Passionate about creating an environment where her team can thrive.

After graduating with a BA in Communication from Campbell University and working in morning radio, Katie joined the family business in 2005. She began earning IICRC certifications while learning everything she could about the restoration industry. In 2009, Katie became a Project Manager, overseeing PHC’s Contents division where she revamped PHC’s pack out procedures and implemented an inventory system to pack, inventory and store contents. In 2011, Katie was formally pinned as Certified Restorer #577, joining an elite group of only 11 active female Certified Restorers in the world. Katie moved into the role of Chief Executive Officer in January 2014 and along with her team she successfully transitioned the company into a second generation of ownership while preserving her dad’s legacy: the stellar reputation he built for PHC Restoration as central North Carolina’s best restoration company.  

 

Leadership:

  • Restoration Industry Association
    • President, 2022
    • Board of Directors, 2015 – Current
    • Advocacy and Government Affairs Committee
  • 2021 Women in Restoration Award
  • Campbell University Alumni Board of Directors
  • MidSouth Professional Cleaners Association, 2014-2019 President
  • Lillington Area Chamber of Commerce, 2014 President
  • Harnett Health Foundation, Board of Directors
  • Lillington Presbyterian Church, Elder and Personnel Committee

Content by Katie Smith

Why You Need a Restoration Professional for Specialty Damage

Why You Need a Restoration Professional for Specialty Damage

Homes and businesses are vulnerable to numerous unique problems that are best handled by a specialty damage restoration contractor. Whether it’s a construction defect causing water intrusion, water damage that occurs during construction, a vehicle running through a...

What is a Trauma Cleaning Professional?

What is a Trauma Cleaning Professional?

What exactly does a trauma cleaning professional do? They respond after events such as accidents, unattended deaths, violent crimes, and suicides to devise a plan to safely remove bodily fluids, blood, and other potentially infectious materials from the property....

2021 Hurricane Season FAQs

2021 Hurricane Season FAQs

As we head into the 2021 hurricane season, there are several things you can do to thoroughly understand your property insurance. Hurricane Insurance Preparedness According to the North Carolina Department of Insurance, here are a few things you should do as soon as...

Your Right To Choose Your Contractor, And How To Choose Wisely

Your Right To Choose Your Contractor, And How To Choose Wisely

When property damage occurs, policyholders have a few options when it comes to taking steps to protect and restore their property. They can perform a Google search for restoration companies, ask friends or neighbors for recommendations, call the agent and ask for...

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More About Katie

Melissa’s Why

Melissa’s Why

As a purpose driven company, we make time to dig deep into our WHY.  Recently, Melissa, our Operations Manager, shared her WHY with our team.  It gave us all the good feels, so we thought we’d share it with you. This is what it’s all about, folks: My grandma, who has...

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