Katie Smith, CEO

 

Passionate about creating an environment where her team can thrive.

After graduating with a BA in Communication from Campbell University and working in morning radio, Katie joined the family business in 2005. She began earning IICRC certifications while learning everything she could about the restoration industry. In 2009, Katie became a Project Manager, overseeing PHC’s Contents division where she revamped PHC’s pack out procedures and implemented an inventory system to pack, inventory and store contents. In 2011, Katie was formally pinned as Certified Restorer #577, joining an elite group of only 11 active female Certified Restorers in the world. Katie moved into the role of Chief Executive Officer in January 2014 and along with her team she successfully transitioned the company into a second generation of ownership while preserving her dad’s legacy: the stellar reputation he built for PHC Restoration as central North Carolina’s best restoration company.  

 

Leadership:

  • Restoration Industry Association
    • President, 2022
    • Board of Directors, 2015 – Current
    • Advocacy and Government Affairs Committee
  • 2021 Women in Restoration Award
  • Campbell University Alumni Board of Directors
  • MidSouth Professional Cleaners Association, 2014-2019 President
  • Lillington Area Chamber of Commerce, 2014 President
  • Harnett Health Foundation, Board of Directors
  • Lillington Presbyterian Church, Elder and Personnel Committee

Content by Katie Smith

Your Right To Choose Your Contractor, And How To Choose Wisely

Your Right To Choose Your Contractor, And How To Choose Wisely

When property damage occurs, policyholders have a few options when it comes to taking steps to protect and restore their property. They can perform a Google search for restoration companies, ask friends or neighbors for recommendations, call the agent and ask for...

Understanding Loss of Use

Understanding Loss of Use

What is Loss of Use? Loss of use coverage is an insurance policy term that refers to funds available to the policyholder when a covered event, such as severe water or fire damage,  makes a home or business temporarily uninhabitable. For example, residential loss of...

What to Know About Fire Extinguishers

What to Know About Fire Extinguishers

Fire extinguishers are often an overlooked, yet necessary household item. By familiarizing yourself with the tips and tricks below, you can be one step ahead in case of a fire damage emergency: How many do I need? You should have at least one in your property...

Three Steps to Prepare for Carolina Hurricane Season

Three Steps to Prepare for Carolina Hurricane Season

Forecasting First, keep up with forecasts because models are known to change frequently. Homeowners Insurance Second, review your insurance policy! According to the North Carolina Department of Insurance, here are a few things you should do with Hurricane Season among...

Tips to Prevent Water Damage at Home

Tips to Prevent Water Damage at Home

With the summer months ahead, weekend trips and vacations are more prevalent than ever. Below you’ll find some simple tips and tricks to prevent water damage while you’re away from home. Prepare Your Home Before you leave for a trip, make sure you turn off your water...

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