Passionate about creating an environment where her team can thrive.
After graduating with a BA in Communication from Campbell University and working in morning radio, Katie joined the family business in 2005. She began earning IICRC certifications while learning everything she could about the restoration industry. In 2009, Katie became a Project Manager, overseeing PHC’s Contents division where she revamped PHC’s pack out procedures and implemented an inventory system to pack, inventory and store contents. In 2011, Katie was formally pinned as Certified Restorer #577, joining an elite group of only 11 active female Certified Restorers in the world. Katie moved into the role of Chief Executive Officer in January 2014 and along with her team she successfully transitioned the company into a second generation of ownership while preserving her dad’s legacy: the stellar reputation he built for PHC Restoration as central North Carolina’s best restoration company.
Leadership:
- Restoration Industry Association
- President, 2022
- Board of Directors, 2015 – Current
- Advocacy and Government Affairs Committee
- 2021 Women in Restoration Award
- Campbell University Alumni Board of Directors
- MidSouth Professional Cleaners Association, 2014-2019 President
- Lillington Area Chamber of Commerce, 2014 President
- Harnett Health Foundation, Board of Directors
- Lillington Presbyterian Church, Elder and Personnel Committee
Content by Katie Smith
Your Right To Choose Your Contractor, And How To Choose Wisely
When property damage occurs, policyholders have a few options when it comes to taking steps to protect and restore their property. They can perform a Google search for restoration companies, ask friends or neighbors for recommendations, call the agent and ask for...
What to Know About Fire Extinguishers
Fire extinguishers are often an overlooked, yet necessary household item. By familiarizing yourself with the tips and tricks below, you can be one step ahead in case of a fire damage emergency: How many do I need? You should have at least one in your property...
Three Steps to Prepare for Carolina Hurricane Season
Forecasting First, keep up with forecasts because models are known to change frequently. Homeowners Insurance Second, review your insurance policy! According to the North Carolina Department of Insurance, here are a few things you should do with Hurricane Season among...
Tips to Prevent Water Damage at Home
With the summer months ahead, weekend trips and vacations are more prevalent than ever. Below you’ll find some simple tips and tricks to prevent water damage while you’re away from home. Prepare Your Home Before you leave for a trip, make sure you turn off your water...
Water Damage Caused By Ice Dams
When water freezes to the roof’s surface, it can create what is known as an ice dam. Rain or melting snow runs down the roof and the dam stops the flow of water from exiting the surface of the roof. The water then backs up underneath flashing and roofing materials. To...
Vehicle Impact Case Study
Business owners love to see customers pull up in their parking lot. But sometimes, the customer can mistake the brake for the gas and make a grand entrance into the building - straight through a wall! How can a business prepare for a vehicle impact? One of the few...
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More About Katie
PHC Restoration CEO Wins National Award Celebrating Women in Restoration
LILLINGTON, NC – PHC Restoration is excited to announce their own CEO, Katie Smith, has earned national recognition as the winner of the 2021 Women in Restoration Award, presented by R&R magazine. The award recognizes women in a predominantly male industry who are...
Large Business of the Year
The 2019-2020 Lillington Chamber honored community leaders and local businesses at its annual awards and recognition banquet. PHC Restoration was named “Large Business of the Year.” We were so honored to receive the award alongside our peers. Here is what Katie...
Katie Smith Receives Industry Award
The Mid South Professional Cleaners Association (MSPCA) recently honored Katie Smith with the Bernson Award. MSPCA is a non-profit association of specialists dedicated to providing high quality services to their customers in the art of cleaning and restoration....
