How to choose a storm restoration company

restoration-company-qualifiacationsCompetition in the Restoration Industry has grown exponentially over the last 15 years. From start-up companies to national franchises moving into the area, home and business owners now have more options to choose from when selecting a storm restoration company to take care of their disaster needs. But how do you decide who to hire to complete your fire or water damage restoration needs? Do you select the first company who shows up at your house or the company that an agent or adjuster tells you to use? It isn’t always an easy choice because this is your house or business and you want to make sure everything is repaired correctly and in a timely manner. So, how do you decide?

Patricia L Harman, editor-in-chief of Cleaning & Restoration Magazine wrote an article following Superstorm Sandy offering some advice. Contractors from construction related fields often think it is easy to jump into the restoration industry especially in times of disasters or when the housing demand is down. They are very qualified in building or re-building the structure, but often do not know the science behind making sure the structure is dried appropriately in cases of water damage or that the smoke odor is properly removed in cases of fire. They also are not as familiar with the insurance side of the industry. They aren’t aware of how long it sometimes takes to receive payment on a restoration job nor are they aware of policy coverages, deductibles or estimating software insurance companies use. The article also addresses the value of certifications held by the restoration company. Is the company itself certified? Are the technicians certified? Does any of the staff possess advanced certifications?

It is important to research. Companies can be recommended, but take a few minutes to ask questions to the restoration professional, read through their literature or take a look at their website. Making the right decision for you will help reduce some of the stress you are under following fire, water or storm damage to your property.

The recent hail storm that battered homes in Angier, Fuquay-Varina and Willow Spring brought out local storm restoration and roofing companies eager to help.  While most of these companies can help with the repairs and do a good job with them, they can overextend themselves pretty quickly taking on more jobs than they can handle and can add new subcontractors to help with the number of jobs on the books.  In storm situations when many homes are affected, ask the extra questions about who are their subcontractors and how long they’ve been doing work for them.  Afterall, it is your home, your investment and you need to be comfortable with everyone that is working on the repairs.


**Harman, Patricia L. “Blown Away: The Aftermath of Superstorm Sandy.” Cleaning & Restoration March/April 2013: 10-19. Print.


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What our clients are saying...

The word you use as a company motto is “compassion”.  Every one of you certainly live up to that motto every single day!  We felt it the first day we met Josh and every single day thereafter.  Thank you for a wonderful journey as you helped us put our lives and our home back together.  We are eternally grateful!

T. Robinson, Pittsboro

This letter is to let you all know what a fantastic job you all did on rebuilding and restoring our home.  Me, my son and wife congratulate you all for a perfect job.  Each and every employee who had anything to do with our house was so professional, polite and did everything we asked them to.  Job well done.  Thanks to you all, we can enjoy our new home for the rest of our lives.

Robbie L., Raleigh

PHC has demonstrated the skill, good judgement, and polite service.  Through their employees who are all trained to do their jobs very well with full dedication to customer satisfaction.  Thanks to all!

J. Oborne, Sanford

My assistant project manager was very helpful with decisions and kept us informed on the progress of repairs and changes.  Everyone that worked at our house was always courteous and helpful and did a superior job.  You have a great staff and we would recommend you to anyone.  We are enjoying our home.

G. Godwin, Benson

This is the second job PHC has done for us.  We are extremely pleased with all components of their work.  We are recommending PHC to ALL of our friends.

S. McFadyen, Vass

Given the situation we were dealing with, PHC came right in that evening and started clean-up.  PHC walked us through every aspect of our repairs/replacement.  They were amazing and made the entire process seamless.  Overall, we are thrilled with the final results.  I never imagined it would have turned out this beautiful.  PHC made this initial terrible experience and experience we will never forget.

S. Jones, Raleigh

Everyone was so friendly, courteous and knowledgeable.  Quality of work exceeded our expectations.  We have already highly recommended you guys to people we know.  Thanks for everything!

K. Vorbeck, Raleigh

I’m in the building trades and feel qualified to say that your crew was better than excellent in all phases.  By the end it felt more like a labor of love than a job contract.

J. Byrum, Chapel Hill

I could not ask for a better crew.  Everyone was professional and courteous.  My home even looks better than before!  I will recommend you to everyone I meet.

P. Smith, Sanford

Many thanks for the super fine job your crew did on my flood damage. You evaluated the damage and reacted quickly. Keep up the good work!

D. Lane, Fuquay-Varina

Thank you for taking care of our home repair in a timely manner. You were a pleasure to work with.

Mary, Fuquay Varina

Your company came to our rescue so rapidly when the accident occurred, which was a great relief. Your work has added value and pride to our home!

Judi and Geoffrey, Cary

Thank you for everything that you have done. I never imagined it would turn out so beautiful! Your crews are very courteous and kind. They’ve done an outstanding job.

Debbie, Spring Lake

We gratefully applaud your crews. Their work was top notch. They were polite, eager to answer questions, clean in their work and showed respect for our home. They work well together as a team.

R. Arcus, Durham

Just a note to thank you so very much for the great job you did in cleaning our church after it had been vandalized recently. Thank you so much for the prompt attention to our Church also! It meant a great deal to our Church Family to be able to have our regular Sunday services in the Sanctuary that day.

Christian Chapel Church

Your crew demonstrated professionalism throughout the restoration, were experienced and did a wonderful job in every aspect. The renovation turned out more beautiful than I could have imagined and I know we will enjoy it for many years to come.

F. Hinkson, Goldsboro

I am very happy to be back in my house. Thank you for making it possible within a reasonable amount of time. You certainly are to be commended for your professionalism.

Jo Anne, Kenly

On a scale of 1 to 10 your company is an 11! Everyone at our church is satisfied – not one complaint – all cheers! Everything was done as requested, on time, and above our expectations.

R. Strother, Franklinton

We are very pleased with the work done by Professional Home Care. Your thoroughness and consideration relieved us of many concerns and returned our home to its original state with a minimal amount of time and confusion.

J. Erdman, Pinehurst

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