Insurance companies play an important role in protecting individuals from a total loss when a catastrophe occurs. However, in the chaos following a fire or water damage, insurance policies may be misinterpreted. Despite the turmoil and confusion, it is important to make wise decisions, because you will be living with the results long after the confusion has passed.
Your insurance policy is a contract between you and your insurance company. It entitles you to certain rights and imposes certain obligations. As professional restoration contractors, we believe that it is in your best interest to understand the rights and options available to you at the time.
The Restoration Industry Association (RIA) has compiled a list of 12 questions frequently asked by policyholders.
Why call a restoration company instead of a builder to repair damages following a fire in your home?
The Institute of Inspection Cleaning Restoration Certifications (IICRC) is a certification and standard-setting non-profit organization for the inspection, cleaning and restoration industries. On their website, https://iicrc.org, they give the following overview as to why you would need to contact a restoration professional:
Professional restoration technicians have the understanding for quick response. They know that immediate remediation is important because the longer the property owner delays remediation, the higher the cost of restoration becomes. Certified restoration professionals have the training and knowledge to test the damaged materials and then to apply the proper restoration technique required to return the property to pre-loss condition.
They recommend the following the considered when selecting a certified restoration firm:
As North Carolina and much of the Southern United States continues to rebuild following the horrific tornadoes that affected the area and as the area starts to prepare for the start of Hurricane Season, the RIA has these tips for homeowners following a storm loss:
Author: Patricia L. Harman
Date Published: 05/04/2011 www.restorationindustry.org
Freezing temperatures can sneak up on homeowners in the South and can lead to some serious problems to unprepared water pipes. As we head deeper into the winter months, here are a few tips to help prepare your home and protect your pipes:
Lead poisoning occurs when lead builds up in the body over a period of months or years. Lead interferes with a variety of body processes and even small amounts of lead can cause serious health problems. Children under the age of 6 are especially vulnerable to lead poisoning, which can severely affect mental and physical development causing potentially permanent learning and behavior disorders. At very high levels, lead poisoning can be fatal.
Because the most common sources of lead poisoning in children are lead-based paint and lead-contaminated dust from older buildings, North Carolina adopted the North Carolina Lead-Based Paint Hazard Management Program for Renovation, Repair and Painting effective January 1, 2010. This general statute requires certification for renovators, dust sampling technicians, and firms conducting renovation, repair, and painting activities for compensation that disturb lead-based paint in housing or child-occupied facilities built before 1978 (NC General Statute 10A N.C.A.C. 41C .0900).
Office (7:30am-5pm): (919) 834-6523 (Raleigh)
(910) 814-2502 (Lillington)
The word you use as a company motto is “compassion”. Every one of you certainly live up to that motto every single day! We felt it the first day we met Josh and every single day thereafter. Thank you for a wonderful journey as you helped us put our lives and our home back together. We are eternally grateful!
This letter is to let you all know what a fantastic job you all did on rebuilding and restoring our home. Me, my son and wife congratulate you all for a perfect job. Each and every employee who had anything to do with our house was so professional, polite and did everything we asked them to. Job well done. Thanks to you all, we can enjoy our new home for the rest of our lives.
PHC has demonstrated the skill, good judgement, and polite service. Through their employees who are all trained to do their jobs very well with full dedication to customer satisfaction. Thanks to all!
My assistant project manager was very helpful with decisions and kept us informed on the progress of repairs and changes. Everyone that worked at our house was always courteous and helpful and did a superior job. You have a great staff and we would recommend you to anyone. We are enjoying our home.
This is the second job PHC has done for us. We are extremely pleased with all components of their work. We are recommending PHC to ALL of our friends.
Given the situation we were dealing with, PHC came right in that evening and started clean-up. PHC walked us through every aspect of our repairs/replacement. They were amazing and made the entire process seamless. Overall, we are thrilled with the final results. I never imagined it would have turned out this beautiful. PHC made this initial terrible experience and experience we will never forget.
Everyone was so friendly, courteous and knowledgeable. Quality of work exceeded our expectations. We have already highly recommended you guys to people we know. Thanks for everything!
I’m in the building trades and feel qualified to say that your crew was better than excellent in all phases. By the end it felt more like a labor of love than a job contract.
I could not ask for a better crew. Everyone was professional and courteous. My home even looks better than before! I will recommend you to everyone I meet.
Many thanks for the super fine job your crew did on my flood damage. You evaluated the damage and reacted quickly. Keep up the good work!
Thank you for taking care of our home repair in a timely manner. You were a pleasure to work with.
Your company came to our rescue so rapidly when the accident occurred, which was a great relief. Your work has added value and pride to our home!
Thank you for everything that you have done. I never imagined it would turn out so beautiful! Your crews are very courteous and kind. They’ve done an outstanding job.
We gratefully applaud your crews. Their work was top notch. They were polite, eager to answer questions, clean in their work and showed respect for our home. They work well together as a team.
Just a note to thank you so very much for the great job you did in cleaning our church after it had been vandalized recently. Thank you so much for the prompt attention to our Church also! It meant a great deal to our Church Family to be able to have our regular Sunday services in the Sanctuary that day.
Your crew demonstrated professionalism throughout the restoration, were experienced and did a wonderful job in every aspect. The renovation turned out more beautiful than I could have imagined and I know we will enjoy it for many years to come.
I am very happy to be back in my house. Thank you for making it possible within a reasonable amount of time. You certainly are to be commended for your professionalism.
On a scale of 1 to 10 your company is an 11! Everyone at our church is satisfied – not one complaint – all cheers! Everything was done as requested, on time, and above our expectations.
We are very pleased with the work done by Professional Home Care. Your thoroughness and consideration relieved us of many concerns and returned our home to its original state with a minimal amount of time and confusion.