Remembering the 2011 Tornadoes and the damage they caused

Most of us in central North Carolina remember where we were on April 16, 2011 when the deadly tornadoes touched down in Sanford, Raleigh, Fayetteville and other areas of the triangle area. Whether we were leaving a little league baseball game in Fayetteville or hunkered down in our basements in Buies Creek, our PHC family was incredibly fortunate to escape that day with only minor damage to our homes and some tree debris in our yards; especially since we saw tornadoes touch down within a 20 mile radius in all directions of our homes and warehouse. After the storms had passed, mo

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Tornado Safety—Reduce the Threat of Storm Damage

Do you know the difference between a tornado watch and warning? A Watch means that a tornado is possible and a Warning means a tornado has been sighted and imminent danger is near. PHC wants you to know what to do if a tornado is threatening. So here are some tips that the American Red Cross has put together:

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Spring rains bring threats of flooding and other water damage

Spring officially sprung this week bringing with it warmer weather, budding flowers and trees, lots of pollen and the threat of afternoon and evening showers and thunderstorms. While we hope everyone is enjoying the longer days, PHC wants to remind everyone to keep an eye out for the spring rains that could bring flash floods or water damage to Raleigh and other areas of the triangle. Flash floods can occur when there are drought-like conditions or by intense rainfall causing low-lying areas to flood in less than 6 hours.

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Water Damage Tips

Water damage can strike your home at any time as a result of a broken water pipe, a malfunction of an appliance or a blocked drain. Regardless of the cause, a quick response is needed to protect you and your home from additional damage and prevent the growth of mold or mildew. Here are some quick tips to follow if you experience a water loss:

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Digital Photo Inventory

In efforts to provide even better customer service to both the homeowners we work with and their insurance companies, PHC is proud to announce that last month, we rolled out a Photo Inventory system as our new way to document, store and inventory homeowner contents digitally. This new system replaces the need to handwrite each individual item that is packed up during the pack out process and takes the guess work out of locating the exact box the item was packed in when the contents are stored in the warehouse.

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Katie and Josh are Certified Restorers

PHC is proud to announce that Katie and Josh Smith have successfully completed all facets and requirements of the Restoration Industry Association’s Certified Restorer (CR) advanced certification program and are the RIA’s newest CRs! They travelled to Colorado in March to receive their honors at the RIA’s National Convention. Congratulations to both and special congratulations to Katie for becoming North Carolina’s first female Certified Restorer.

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PHC voted Large Business of the Year

The Lillington Area Chamber of Commerce named Professional Home Care its Large Business of the Year at their Annual Banquet on February 24th. PHC was recognized for its 29 years of service to homeowners in the Lillington area along with those in twelve other counties and its sponsorship and continued help throughout the community.

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We Have Moved

Professional Home Care and Country Home Interiors have officially moved to our new location…1601 East McNeill Street in Lillington. We are excited about our new location as it provides more storage, contents cleaning space and a larger carpenter’s workshop. Not to be outdone, Country Home Interiors has remodeled its showroom; so stop by and take a look at our wall and floor covering options. We look forward to great things in 2011 and let us know how we can help you.

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Katie and Josh are Certified Restorer candidates

Congratulations to Katie and Josh who were recently accepted into the Restoration Industry Association’s (RIA) Certified Restorer Program and have already completed their Contents Restoration Course!

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Office (7:30am-5pm): (919) 834-6523 (Raleigh)

(910) 814-2502 (Lillington)

What our clients are saying...

The word you use as a company motto is “compassion”.  Every one of you certainly live up to that motto every single day!  We felt it the first day we met Josh and every single day thereafter.  Thank you for a wonderful journey as you helped us put our lives and our home back together.  We are eternally grateful!

T. Robinson, Pittsboro

This letter is to let you all know what a fantastic job you all did on rebuilding and restoring our home.  Me, my son and wife congratulate you all for a perfect job.  Each and every employee who had anything to do with our house was so professional, polite and did everything we asked them to.  Job well done.  Thanks to you all, we can enjoy our new home for the rest of our lives.

Robbie L., Raleigh

PHC has demonstrated the skill, good judgement, and polite service.  Through their employees who are all trained to do their jobs very well with full dedication to customer satisfaction.  Thanks to all!

J. Oborne, Sanford

My assistant project manager was very helpful with decisions and kept us informed on the progress of repairs and changes.  Everyone that worked at our house was always courteous and helpful and did a superior job.  You have a great staff and we would recommend you to anyone.  We are enjoying our home.

G. Godwin, Benson

This is the second job PHC has done for us.  We are extremely pleased with all components of their work.  We are recommending PHC to ALL of our friends.

S. McFadyen, Vass

Given the situation we were dealing with, PHC came right in that evening and started clean-up.  PHC walked us through every aspect of our repairs/replacement.  They were amazing and made the entire process seamless.  Overall, we are thrilled with the final results.  I never imagined it would have turned out this beautiful.  PHC made this initial terrible experience and experience we will never forget.

S. Jones, Raleigh

Everyone was so friendly, courteous and knowledgeable.  Quality of work exceeded our expectations.  We have already highly recommended you guys to people we know.  Thanks for everything!

K. Vorbeck, Raleigh

I’m in the building trades and feel qualified to say that your crew was better than excellent in all phases.  By the end it felt more like a labor of love than a job contract.

J. Byrum, Chapel Hill

I could not ask for a better crew.  Everyone was professional and courteous.  My home even looks better than before!  I will recommend you to everyone I meet.

P. Smith, Sanford

Many thanks for the super fine job your crew did on my flood damage. You evaluated the damage and reacted quickly. Keep up the good work!

D. Lane, Fuquay-Varina

Thank you for taking care of our home repair in a timely manner. You were a pleasure to work with.

Mary, Fuquay Varina

Your company came to our rescue so rapidly when the accident occurred, which was a great relief. Your work has added value and pride to our home!

Judi and Geoffrey, Cary

Thank you for everything that you have done. I never imagined it would turn out so beautiful! Your crews are very courteous and kind. They’ve done an outstanding job.

Debbie, Spring Lake

We gratefully applaud your crews. Their work was top notch. They were polite, eager to answer questions, clean in their work and showed respect for our home. They work well together as a team.

R. Arcus, Durham

Just a note to thank you so very much for the great job you did in cleaning our church after it had been vandalized recently. Thank you so much for the prompt attention to our Church also! It meant a great deal to our Church Family to be able to have our regular Sunday services in the Sanctuary that day.

Christian Chapel Church

Your crew demonstrated professionalism throughout the restoration, were experienced and did a wonderful job in every aspect. The renovation turned out more beautiful than I could have imagined and I know we will enjoy it for many years to come.

F. Hinkson, Goldsboro

I am very happy to be back in my house. Thank you for making it possible within a reasonable amount of time. You certainly are to be commended for your professionalism.

Jo Anne, Kenly

On a scale of 1 to 10 your company is an 11! Everyone at our church is satisfied – not one complaint – all cheers! Everything was done as requested, on time, and above our expectations.

R. Strother, Franklinton

We are very pleased with the work done by Professional Home Care. Your thoroughness and consideration relieved us of many concerns and returned our home to its original state with a minimal amount of time and confusion.

J. Erdman, Pinehurst