Melissa first learned about PHC after her grandmother had a fire in her home, and recalls her grandmother speaking highly of PHC Restoration and how caring the staff was during the repair process. Prior to joining PHC, Melissa worked for the Harnett County School System for 8 years, but was ready to tackle something different. When the opportunity arose in 2014 for her to join the PHC Team, Melissa eagerly accepted the position of Operations Administrator. Her current job responsibilities center on all Operations activities and she is involved in the entire spectrum of delivering compassionate service to PHC’s customers. From the moment the call for repair work comes in and throughout the repair process, Melissa ensures that all necessary processes between the property owner, the insurance company, the mortgage company and PHC flow smoothly. Her favorite part of her job is when she meets with the customers after jobs are complete, getting to see the joy on their faces and knowing that they are pleased and excited with the work we completed. Melissa is a lifetime resident of Harnett County and loves spending time with her family as well as spending time outdoors.